self storage faq


Self Storage FAQ: West Main Storage

Whether you’re decluttering, moving, or simply in need of extra space, our goal at West Main Storage is to make your storage experience seamless and secure. We understand that you may have questions about how things work, from the specifics of unit access to the details of our security measures. That’s why we’ve compiled a comprehensive list of self storage FAQ to provide you with all the information you need—right from the start. If there’s something you would like to discuss that isn’t addressed here, please don’t hesitate to contact us—our dedicated team is ready to assist you every step of the way.

Do I need to have a protection plan for my stored items at West Main Self Storage?

Yes, we require that all tenants at West Main Storage have a protection plan in place for their storage unit. This can be your personal plan, details of which can be shared during the rental process, or you can choose from one of the protection plans we offer. Our team is on hand to guide you in selecting the best option for your storage needs.

Can I purchase locks and other supplies at your facility?

Indeed, West Main Storage provides a wide range of storage supplies for purchase at our main office. In addition to locks, we stock various packing and moving necessities such as box cutters, tape, and protective covers for your convenience.

What’s the process for paying my storage bill online?

To make an online payment, simply navigate to the “Pay Bill” section at the top of our website. You will be prompted to log in to your account to choose the unit you’re paying for, or you may proceed as a guest. For your convenience, we also offer the option to prepay for the next month.

How can I contact someone from West Main Storage after hours?

If you need to reach us after our regular business hours, you can call us at 717-265-9164, which will connect you with a representative, or you can fill out a contact form on our website’s contact page or email us directly. We ensure that assistance is always available, regardless of the time.

Is it possible to rent a storage unit for a short period?

To remain flexible with rental terms, we provide month-to-month leases to accommodate short-term needs. You can rent for as little or as long as you need without being tied to a lengthy contract.

Do you offer any discounts or promotions?

We offer a range of discounts to fit various customer situations. Seniors aged 65+ enjoy a monthly 5% off discount, and active military personnel receive a monthly 10% off discount in appreciation of their service. We also have a referral program that benefits both you and any friends you refer to us with $50 off your next rental.

Does your facility offer moving services?

While West Main Storage does not have in-house movers, we develop ongoing partnerships with various trusted local business, some of whom may be able to help with your move. Information about these businesses are available on our Neighborhood Friends board at our office on West Main Street.

Are truck rentals available through West Main Storage?

No. We do not currently offer moving truck rental services at our facility. Check our Neighborhood Friends board for more information on wear to find rental tucks in the area.

Do you conduct storage auctions?

In compliance with state lien laws, West Main Storage does hold auctions for units that are overdue in payment. Although not a highlight of our services, they are necessary when the situation arises. Auctions are conducted online, and details can be found by searching our zip code on

Can I sleep in a storage unit?

No! Occupying a storage unit as a living space is prohibited due to safety regulations and housing laws. Storage facilities do not have accommodations to support a residence.

How do I know what size storage unit I need?

At West Main Storage, we offer a range of unit sizes, so you can find the ideal size without renting too much or too little space. To determine the right size for your needs, use our online storage calculator, which can recommend a unit size based on the items you input. Once you’ve found the right size, you can easily rent a unit online.

If I rent a storage unit online, can I access it immediately?

Yes, when you complete an online rental for a storage unit at West Main Storage, you’ll receive immediate access once your rental confirmation is sent via email. This quick and straightforward process means you can move in your belongings almost instantly.

If you have additional questions about self storage that haven’t been covered in our FAQs, please reach out to us directly via phone or email. We’re here to help make your storage experience as smooth and stress-free as possible.

Premier Storage for Mount Joy, PA

Find your storage solution with us! Convenient for any Mount Joy resident or business, West Main Storage is located close to Gus’ Keystone Restaurant on West Main Street. Once the new self storage facility opens in early 2024, you can choose from a variety of indoor and outdoor storage options for an easy and affordable storage experience close to home. Stay tuned for more information!